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How We Handle Your Privacy at elang77

Your account, payment details and personal information stay secure when you play with us.

Encrypted account accessLocal payment data protectionTransparent data practices
elang77 How We Handle Your Privacy at elang77
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Questions

Team online

Live Chat

Available throughout the day in English and regional languages. Open your account, head to the lobby footer, and tap Chat to ask about data access or deletion requests directly.

Email Support

Send privacy questions to our dedicated inbox and we'll respond within 24 hours. Include your account email so we can locate your profile quickly and action your request.

Account Settings

Log into your account, navigate to Settings > Privacy, and review your stored data or adjust what we collect. Changes take effect immediately on your next session.

SECURITY AND TRANSPARENCY

How We Protect and Manage Your Information

Data Encryption

All deposits and withdrawals through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment credentials never appear in unencrypted form on our servers or logs.

Account Verification

We verify your identity once during signup to prevent fraud and comply with local requirements. Your verification data is stored separately from your gaming activity and deleted after the retention period expires.

Cookie Policy

We use cookies to remember your login preferences, language setting and device type. You can manage cookie settings in your browser; disabling them may limit certain lobby features like auto-play on slots.

Data Retention

Account data is kept for as long as your profile is active. After account closure, personal details are retained for the period required by local law, then securely deleted.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-detection partners see only the data needed to complete transactions and protect accounts. We never sell your details to advertisers.

Your Rights

You can request access to all your stored data, correct inaccurate information or ask for deletion. Contact our support team in live chat or email with 'Data Request' in the subject line.

Common Privacy Questions Answered

We collect your name, email, phone number, date of birth, address and payment method (DANA, OVO, GoPay or QRIS account details) during signup and account verification. We also track your login device type and IP address for security purposes. This information is used only for account management, fraud prevention and compliance with local regulations.

After account closure, we retain your personal and transaction history for the period required by local law — typically 5-7 years for regulatory and dispute-resolution purposes. All data is then permanently deleted from our systems. You can request confirmation of deletion from our support team.

We share payment data only with the payment processor (DANA, OVO, GoPay or QRIS provider) to complete your transaction. We do not sell or rent your personal details to advertisers, marketing firms or third parties. Sharing depends on local law and legal requests only.

Your password is hashed using industry-standard encryption before storage and never appears in plain text. During login, your credentials travel over an encrypted connection. We recommend using a unique password, enabling two-factor authentication if available, and never sharing your login details with anyone.

In the event of a business change, your data would be transferred only to an entity that agrees to honour this Privacy Policy. You would be notified of any material changes, and the acquiring company would be bound by the same data protection standards we maintain today.

Yes. Contact our support team via live chat or email with 'Data Access Request' in the subject line, include your account email, and we'll compile your stored data within 7 business days. The report includes account details, transaction history and any verification documents on file.

We use firewalls, encryption, secure server infrastructure and regular security audits to prevent unauthorized access. In the unlikely event of a breach, we notify affected users immediately and work with local authorities where required. You can review our incident-response procedures by contacting our security team.